Privacy Policy

• This Privacy Policy is an electronic record under the Information Technology Act, 2000 and the rules made under it, and is published in accordance with the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025. It does not require any physical or digital signature.
• “Personal Data” means any data about an individual who can be identified by or in relation to such data, such as your name, phone number, email address or delivery address.
• By creating an account, placing an order, subscribing to iWash Loop, or submitting any form on the Platform after ticking the consent box, you consent to the collection, use and sharing of your Personal Data as described in this Privacy Policy. If you do not agree, please do not use the Platform.
• This Privacy Policy is governed by and construed in accordance with the laws of India.
• This Privacy Policy may be updated from time to time. Please check this page periodically for changes.

1.1 Information you provide to us. Depending on how you use the Platform, we may collect:

• Customers: name, mobile number, WhatsApp number, email address, pickup and delivery addresses, order details, garment care instructions, iWash Loop plan and usage, feedback and messages to customer support.
• Franchise applicants: name, profession, mobile and WhatsApp number, email address, city of interest, preferred store model, and notes from calls and meetings about your application.
• Business partners: name, designation, organisation, contact details and business requirements (for example, hotels, hostels and hospitals).
• Job applicants: name, contact details, résumé, educational qualifications, work experience and any other information you include in your application.

1.2 Information collected automatically. When you use the website or apps, we may collect your device type, operating system, app version, IP address, browser type, pages visited, time spent, crash reports and cookie identifiers. With your permission, the app may access your location to help schedule pickups and deliveries.

1.3 Information from third parties. We may receive payment status and transaction references from our payment gateway, and pickup and delivery status from our delivery partners and stores.

1.4 We do not ask for sensitive information such as health details, bank account or card numbers, or government identity numbers through the Platform. Please do not include such information in your résumé or messages.

We use your Personal Data to:

• schedule pickups, process, track and deliver your orders;
• manage your account and iWash Loop subscription;
• process payments, issue invoices and handle refunds or damage claims;
• send order, pickup and delivery updates by SMS, WhatsApp, email or app notification;
• respond to your queries, complaints and feedback;
• evaluate franchise and partnership enquiries and communicate with you about them;
• review job applications and contact candidates;
• analyse usage of the Platform to improve our Services, fix errors and keep the Platform secure;
• send you offers, discounts and updates about iWash Hub, where you have agreed to receive them (see Section 8); and
• comply with applicable laws, including GST and income-tax record keeping, and lawful requests from government authorities.

We do not sell or rent your Personal Data to anyone. We share it only to the extent necessary, with:

• iWash Hub stores: our stores are operated by franchise partners. The store handling your order receives your name, contact details, address and order details to process and deliver it.
• Delivery partners: iWash Hub riders or logistics partners receive your name, phone number and address to pick up and deliver your garments.
• Service providers: payment gateways, SMS, WhatsApp and email service providers, cloud hosting, analytics and IT service providers who help us run the Platform.
• Professional advisers: auditors, lawyers and chartered accountants, under a duty of confidentiality.
• Business transfers: in the event of a merger, acquisition, restructuring or sale of assets, your Personal Data may be transferred to the new entity, which will be bound by this Privacy Policy.
• Government and law enforcement: where required by law, court order or a lawful request from a government authority.

All parties we share data with are required to keep it secure and to use it only for the purpose for which it is shared. Some of our service providers may store data on servers located outside India; any such transfer is made in compliance with restrictions notified by the Government of India.

Online payments on the Platform are processed by our payment gateway partner. Your card, UPI and bank account details are entered directly with the payment gateway and are not stored by iWash Hub. We only receive the payment status and transaction reference needed to confirm your order.

We retain Personal Data only for as long as necessary for the purpose for which it was collected, or as required by law:

• order, invoice and payment records: 8 years from the end of the relevant financial year, as required under GST and income-tax law;
• customer account and contact details: while your account is active, and deleted or anonymised after 3 years of inactivity, except records we are legally required to keep;
• franchise and partnership enquiries: 2 years from your last communication with us;
• résumés of candidates not selected: 6 months from the end of the hiring process; and
• security and access logs: at least 1 year, as required under the DPDP Rules, 2025.

Before deleting data due to inactivity, we will notify you at least 48 hours in advance.

We have reasonable security practices and procedures in place to protect your Personal Data against loss, misuse, unauthorised access and alteration, including encrypted connections (HTTPS), restricted access to Personal Data on a need-to-know basis, and activity logs. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

In the event of a personal data breach affecting you, we will inform you without delay and notify the Data Protection Board of India as required by law.

Subject to applicable law, you have the right to:

• obtain a summary of the Personal Data we hold about you and the parties we have shared it with;
• correct, complete or update inaccurate or incomplete Personal Data;
• request erasure of your Personal Data, except where we are required by law to retain it;
• withdraw your consent at any time, as easily as you gave it (this does not affect processing carried out before withdrawal);
• have your grievances addressed by our Grievance Officer (Section 13); and
• nominate another individual to exercise these rights on your behalf in the event of your death or incapacity.

To exercise any of these rights, write to info@iwashhub.comwith the subject line “Privacy Request”, from the email address or phone number registered with us. We may ask you to verify your identity. We will respond as soon as possible and in any case within 90 days.

Account deletion: you may request deletion of your iWash Hub account at any time by emailing info@iwashhub.comwith the subject line “Delete My Account”. Withdrawal of consent or deletion of your account may mean we are unable to provide some or all of the Services to you.

We send promotional offers, discounts and updates on WhatsApp, SMS or email only if you have opted in to receive them. You may opt out at any time by replying STOP to any WhatsApp or SMS message, clicking the unsubscribe link in any email, changing your notification settings in the app, or writing to us. Transactional messages related to your orders will continue while you have an active order or subscription.

Our website uses cookies and similar technologies, which are small files stored on your browser or device:

• Essential cookies that are necessary for the website to function, such as keeping you logged in;
• Performance and analytics cookies that help us understand how visitors use the website so we can improve it; and
• Functional cookies that remember your preferences, such as your city.

You can choose to decline or delete cookies through your browser settings. Some features of the website may not work properly if cookies are disabled. Third-party analytics or advertising services used on the website may place their own cookies, which we do not control.

The Platform may contain links to third-party websites, apps or services, such as payment pages or social media. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before sharing any information with them.

Our Services are intended for persons aged 18 years and above. We do not knowingly collect Personal Data from anyone under 18 without verifiable consent from a parent or lawful guardian. If you believe that a child has provided us with Personal Data, please contact us and we will delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. The updated version will be posted on this page with a revised “Last updated” date. Where changes are significant, we will notify you through the app, by email or on WhatsApp.