Terms and Conditions

Welcome to iWash Hub. These Terms and Conditions outline the rules and regulations for the use of iWash Hub's website and services. By accessing this website, we assume you accept these terms and conditions in full.

Do not continue to use iWash Hub's services if you do not accept all of the terms and conditions stated on this page.

iWash Hub provides professional laundry, dry cleaning, and specialized garment care services. Our services are subject to availability and we reserve the right to refuse service to anyone at any time.

• Pick-up and delivery schedules are estimates and not guarantees.
• We are not responsible for items left in pockets (money, jewelry, etc.).
• Standard cleaning processes may involve risks to delicate buttons or sequins.

To use certain features of the iWash Hub app, you must register for an account. You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account.

All payments must be made at the time of order or delivery as specified. We use secure third-party payment processors. Refunds are handled on a case-by-case basis depending on the service issue reported within 24 hours of delivery.

• Free cancellation is available before your order is picked up.
• Approved refunds are credited back to the original payment source within 5–7 working days.
• If a quality issue is raised within 24 hours of delivery, we offer a free re-wash for the affected items.
• Standard turnaround is 24–48 hours; Express / Same-Day service is available at an additional charge, subject to slot availability.

While we take utmost care in handling every garment, in the rare event of loss or damage, our liability is limited to compensation of up to 10 times the service charge billed for that specific garment. We encourage customers to declare high-value items (e.g. designer wear, heirloom pieces) at the time of drop-off or pickup so we can apply extra care and appropriate handling.

iWash Hub is not responsible for damage caused by pre-existing wear, manufacturing defects, non-colourfast fabrics, or items left with valuables (cash, jewellery, documents) in pockets.

We collect only the information needed to provide our services: your name, phone number, email, service address, and order history. This information is used to schedule pickups and deliveries, process payments, and communicate order updates, and is retained for as long as your account is active or as required by law.

You may request access to, correction of, or deletion of your personal data at any time by contacting us at info@iwashhub.com.